Page Index
- Patient Flow Program
- Patient Flow Systems
- Portal
- Resources
Contacts
Project Officer
Health Services Performance Improvement Branch
NSW Health
Phone: 02 9391 9774
Implementation Manager
Health Services Performance Branch
NSW Health
Phone: 02 9391 9915
Patient Flow Systems Framework
The Patient Flow Systems Framework was developed through state-wide collaboration that used Redesign Methodology to identify elements that contribute to good patient flow.
Key Elements
7 key elements have been developed to enable a system wide approach to identify and resolve delays within the current system to create capacity. The 7 key elements are:
- Demand & Capacity Planning - Organising your service to build capacity
- Variation Management - Smoothing the peaks and troughs to distribute the load
- Demand Escalation - Act early to preserve capacity
- Standardised Practice - Promote best practice to lock in expected outcomes
- Care Coordination - Navigating patients through the heath system to prevent delays
- Governance - Transparent accountable leadership
- Quality - Structuring systems around an expected outcome
The patients are our main focus and we must ensure they have access to the right care, at the right time, and in the right place, with minimum waiting times.
Patient Flow Systems Program Fact Sheet (
pdf - 167 KB)
Patient Flow Systems Program Frequently Asked Questions ( pdf - 117 KB)
Self Assessment
The Self-Assessment Tool is designed to assess your current Patient Flow Process.
