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Patient and Carer Experience
Solutions: Improving Patient and Carer Experience
Transition and Continuity
Staff Arranged Follow-up Visit or Referral
Staff Arranged Follow-up Visit or Referral to Another Agency
It is important to ensure our patients and their carers are able to navigate through our health service with strong support from our health professionals. To help assist the transfer of care from one service to another and ensure there is a smooth transition of care for our patients requires a robust process or pathway.
The solutions below showcase how some health services are working to improve in this area.
Solutions
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Dry as a Bone Solutions - Greater Western Area Health Service
The project identified and addressed the continence needs of our elderly and disabled clients in the community of Broken Hill.
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Afghani Family Health Program - Greater Southern Area Health Service
The Trans-cultural Rural & Remote Outreach Project seeks to develop sustainable diversity-aware mental health services for culturally and linguistically diverse communities in Griffith.
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Dr Who? Creation of an Area Health Services Provider Directory - Northern Sydney Central Coast Area Health Service
Project to collect, verify and maintain accurate provider and service information in a single Health Services Provider database for the population of clinical systems and as an online tool to assist in service referrals.
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Project RED - Boston University Medical Center
The Project RED (Re-Engineered Discharge) program recreates the discharge process to improve the process and post-discharge care.
We want to hear about your solutions. 
Download the Solutions template to add your solution to our collection (52 KB).
The NSW Health Patient and Carer Experience team would like to add your answer to improving patient care to their collection of solutions. Contact ARCHI to find out more.
