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Solutions: Improving Patient and Carer Experience
Speak Up
Speak Up
The Joint Commission has developed the Speak Up initiative, which encourages patients to take a more active role in their care:
Speak up
Pay attention
Educate
Ask
Know
Use
Participate
Hospitals in North America are encouraging their patients to speak up if they have concerns or questions regarding their health care.
Through the Speak Up initiative patients are able to:
- understand their diagnoses and access their own quality of care
- understand and provide input into their care plans,
- understand common medical errors
- raising concerns when care seems to deviate from explained/expected plans or protocols.
Resources
Brochures and posters supporting the Speak Up initiative are available to download from the Joint Commission website. These resources are free to use, with acknowledgment of the source.
"Speak Up" Initiative, The Joint Commission Website: http://www.jointcommission.org/speakup.aspx
Presentation on the Speak Up Initiative being implemented at Mudgee (pdf - 91 KB)
Opportunities for Improvement
This solution addresses the following Dimension of Care, and Measure from the NSW Patient Survey.
Dimensions
Measures
For more information
"Speak Up" Initiative, The Joint Commission Website: http://www.jointcommission.org/speakup.aspx
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Download the Solutions template to add your solution to our collection (52 KB).
The NSW Health Patient and Carer Experience team would like to add your answer to improving patient care to their collection of solutions. Contact ARCHI to find out more.
