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Solutions: Improving Patient and Carer Experience
Involvement of Family and Friends
Family and Friends Made to Feel Welcomed
Family and Friends Made to Feel Welcomed
The involvement of family and friends is an essential element to promote the wellbeing of our patients. When carers enter the health service it is important they are made to feel welcomed and seen as a valuable team player and encouraged to be involved in the care planning for the patient.
The solutions below showcase how some health services are working to improve in this area.
Solutions
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Family Room - Acute Mental Health Facility - Wyong Mental Health Centre
The refurbishment of a room to create a comfortable, private space for families to visit their relative.
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Parent and Carer Resource Centre - A Practical Approach to Caring for Carers - The Children's Hospital at Westmead
Describes the development of a Parent and Carer Resource Centre (the Centre), aimed at providing information, support and 'time out' for parents/carers.
We want to hear about your solutions. 
Download the Solutions template to add your solution to our collection (52 KB).
The NSW Health Patient and Carer Experience team would like to add your answer to improving patient care to their collection of solutions. Contact ARCHI to find out more.
