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Solutions: Improving Patient and Carer Experience
Involvement of Family and Friends
Enough Information Given to Family and Friends
Enough Information Given to Family and Friends
The involvement of family and friends is an essential element to promote the wellbeing of our patients. It is important to inform and include family and friends in the decision of treatment and future care as they are often responsible for that care.
The solutions below showcase how some health services are working to improve in this area.
Solutions
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Parent and Carer Resource Centre - A Practical Approach to Caring for Carers - The Children's Hospital at Westmead
Describes the development of a Parent and Carer Resource Centre (the Centre), aimed at providing information, support and 'time out' for parents/carers.
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Family Involvement in Rounds - Institute for Healthcare Improvement (IHI)
Families have been included in rounds at Our Lady of Lourdes Memorial Hospital. This is working well, saving nurse’s time and making patients and families happier.
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Institute for Family-Centered Care - Institute for Family-Centered Care
The Institute for Family-Centered Care inspire and promotes health leaders to have a greater understanding and ability to provide patient- and family-centered care in our health service.
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