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Solutions: Improving Patient and Carer Experience
Involvement of Family and Friends
Family had Opportunity to be Involved in Care
Family or Friends had Enough Opportunity to be Involved in Care and Treatment
The involvement of family and friends is an essential element to promote the wellbeing of our patients. It is important for family and friends to be given the opportunity to be involved in the treatment decision and future care as they are often responsible for that care.
The solutions below showcase how some health services are working to improve in this area.
Solutions
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Aboriginal Child Health Check Program - Coomealla Health Aboriginal Corporation
This program aimed to provide comprehensive health assessments/screening of all primary school aged children in Dareton.
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BreastScreen NSW Service within Northern Sydney Central Coast Health - Northern Sydney Central Coast Area Health Service
This service maintains an ongoing consumer service program that monitors the experiences of clients who attend for screening and assessment.
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CarePages - CarePages, Inc
CarePages is an online community for people facing challenging health events. It helps to keep patients and carers in contact, sharing support and information.
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Connecting the Community - South Eastern Sydney Illawarra Area Health Service
The Connecting the Community program aims to improve access for children living in Aboriginal communities to primary health and continuing care services.
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Family Involvement in Rounds - Institute for Healthcare Improvement (IHI)
Families have been included in rounds at Our Lady of Lourdes Memorial Hospital. This is working well, saving nurse’s time and making patients and families happier.
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Far West Aboriginal Child Development and Well-Being Strategy - Maari Ma Health
Maari Ma Health has initiated a number of activities that bring together all the people providing services to Aboriginal children and their families.
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Institute for Family-Centered Care - Institute for Family-Centered Care
The Institute for Family-Centered Care inspire and promotes health leaders to have a greater understanding and ability to provide patient- and family-centered care in our health service.
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Mums and Dads with Koori bubs clinic - Southern General Practice Network
The Mums and Dads with Koori Bubs clinics have contributed to an increase in access for antenatal and postnatal care for Koori women and also for early childhood assessments.
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Shake a Leg Health Promotion Program - Hunter New England Area Health Service
Shake A Leg is a schools-based health promotion program for both primary and secondary schools which is delivered to all students with an Indigenous perspective.
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Download the Solutions template to add your solution to our collection (52 KB).
The NSW Health Patient and Carer Experience team would like to add your answer to improving patient care to their collection of solutions. Contact ARCHI to find out more.
