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Patient and Carer Experience
Solutions: Improving Patient and Carer Experience
Information and Education
Understand Information About Treatment
Understand Information Received About Treatment Options and Treatment Plan
In order for our patients and their carers to make an informed decision about their treatment and future care it is essential for the health professional to provide information about their options of treatment. It is important for the health professional to deliver this information in a way our patients and their carers can understand and feel comfortable to ask more questions.
The solutions below showcase how some health services are working to improve in this area.
Solutions
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Patient Information Toolkits - NHS (UK); Better Health Channel
Toolkits for developing written information for patients and carers.
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Afghani Family Health Program - Greater Southern Area Health Service
The Trans-cultural Rural & Remote Outreach Project seeks to develop sustainable diversity-aware mental health services for culturally and linguistically diverse communities in Griffith.
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Having Your Baby in Australia? We Speak your Language! - Sydney West Area Health Service
A language specific audio CD was produced detailing the practices and procedures of childbirth in Australian hospitals.
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Cancer Solutions: Integrating e-learning and Quality - South Eastern Sydney Illawarra Area Health Service
An online platform for education within the South Eastern Sydney Illawarra Area Health Service (SESIAHS) Central Hospital Network, Cancer Services has been developed. This includes an online learning and information manual and courses for specific disciplines.
We want to hear about your solutions. 
Download the Solutions template to add your solution to our collection (52 KB).
The NSW Health Patient and Carer Experience team would like to add your answer to improving patient care to their collection of solutions. Contact ARCHI to find out more.
