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Patient and Carer Experience
Solutions: Improving Patient and Carer Experience
Information and Education
Health Professionals Answered Questions Understandably
Doctors, Nurses and Other Health Care Professionals Answered Questions Understandably
When our patients and carers ask questions, it gives the health professional the opportunity to provide information that will alleviate their fears and anxieties as well as providing the details required to make informed decisions about their treatment and care. It is important for the health professional to deliver this information in a way our patients and their carers can understand and feel comfortable to ask more questions.
The solutions below showcase how some health services are working to improve in this area.
Solutions
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BreastScreen NSW Service within Northern Sydney Central Coast Health - Northern Sydney Central Coast Area Health Service
This service maintains an ongoing consumer service program that monitors the experiences of clients who attend for screening and assessment.
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Informed Consent for Surgery - Queensland Health
Resources developed by Queensland health to help patients make informed decisions.
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Studer Group - Studer Group
Studer Group coaches hospitals and health care services, providing a comprehensive framework and practical tools that generate change.
We want to hear about your solutions. 
Download the Solutions template to add your solution to our collection (52 KB).
The NSW Health Patient and Carer Experience team would like to add your answer to improving patient care to their collection of solutions. Contact ARCHI to find out more.
