Home 
Resources
Patient and Carer Experience
Solutions: Improving Patient and Carer Experience
Information and Education
Explained Tests, Results and Procedures
Patient Information Toolkits
Patient Information Toolkits
NHS has developed a general guide for developing written information aimed at patients and carers. The downloadable checklists developed by NHS provides detailed guidance for specific types of information.
The NHS toolkit provides practical information and checklist to follow when creating written patient and carer information.
An Australian example of clear consumer information on health is The Better Health Channel website, founded in 1999 by the Victorian Department of Human Services, Australia as a consumer health information website for the Victorian community.
The site aims to provide health and medical information in an easy to understand format and language.
Resources
- NHS kits available in a downloadable PDF version
http://www.nhsidentity.nhs.uk/tools-and-resources/introduction - Better Health Channel website - Health and medical information for consumers, quality assured by the Victorian Government.
http://www.betterhealth.vic.gov.au
Opportunities for Improvement
Dimension
Measures
- Explained reason for tests, test results and/or procedure understandably
- Enough information regarding condition / treatment
- Understand information received about treatment options and treatment plan
For More Information
We want to hear about your solutions. 
Download the Solutions template to add your solution to our collection (52 KB).
The NSW Health Patient and Carer Experience team would like to add your answer to improving patient care to their collection of solutions. Contact ARCHI to find out more.
