Home 
Resources
Patient and Carer Experience
Solutions: Improving Patient and Carer Experience
Information and Education
Explained Tests, Results and Procedures
Explained Reason for Tests, Test Results and/or Procedure Understandably
Our patients and carers appreciate when the health professional explains the procedures, reasons for tests and the results in a way they can understand. It helps to encourage the patient and carer to participate in the decision making of treatment as well as alleviating fears they may have about the tests and procedures.
The solutions below showcase how some health services are working to improve in this area.
Solutions
-
Communicating in Health - South Eastern Sydney Illawarra Area Health Service
A training program designed to enhance the interpersonal and organisational communication skills of frontline administrative, clerical and support services health staff.
-
Patient Information Toolkits - NHS (UK); Better Health Channel
Toolkits for developing written information for patients and carers.
We want to hear about your solutions. 
Download the Solutions template to add your solution to our collection (52 KB).
The NSW Health Patient and Carer Experience team would like to add your answer to improving patient care to their collection of solutions. Contact ARCHI to find out more.
