Home 
Resources
Patient and Carer Experience
Solutions: Improving Patient and Carer Experience
Information and Education
Enough Information Regarding Condition / Treatment
Enough Information Regarding Condition / Treatment
It is vital to communicate with our patients and their carers in a way they can understand. This enables them to make informed decisions about their care and treatment.
The solutions below showcase how some health services are working to improve in this area.
Solutions
-
Communicating in Health - South Eastern Sydney Illawarra Area Health Service
A training program designed to enhance the interpersonal and organisational communication skills of frontline administrative, clerical and support services health staff.
-
Informed Consent for Surgery - Queensland Health
Resources developed by Queensland health to help patients make informed decisions.
-
Patient Information Toolkits - NHS (UK); Better Health Channel
Toolkits for developing written information for patients and carers.
-
Providing Patients with Enough Information - Institute for Healthcare Improvement (IHI)
An example of using whiteboards to improve communciation with patient and carers and the care team, taken from the transforming care at the bedside program.
We want to hear about your solutions. 
Download the Solutions template to add your solution to our collection (52 KB).
The NSW Health Patient and Carer Experience team would like to add your answer to improving patient care to their collection of solutions. Contact ARCHI to find out more.
