Home 
Resources
Patient and Carer Experience
Solutions: Improving Patient and Carer Experience
Explained Medication Side Effects
Project RED
Project RED (Re-Engineered Discharge)
The Project RED (Re-Engineered Discharge) program run at the Boston University Medical Center focuses on:
- patient-centred education,
- discharge planning
- post-discharge reinforcement
The program recreates the discharge process to improve the process and post-discharge care.
Since the introduction of the Project RED there has been a reduction in post-discharge adverse events and a reduction of hospital ED visits and re-admissions by 30%. (Annals of Internal Medicine, 2009 as cited on Advisory.com 04/02/09).
Resources
Boston University – Project RED 
http://www.bu.edu/fammed/projectred/index.html
The website has further information about the program and a toolkit. There is a form to fill in before downloading the free toolkit.
Opportunities for Improvement
This program addresses the following Dimensions of Care and Measures, identified in patient and carer stories, and the NSW Health Patient Survey.
Dimensions
Measures
- Explained medications/ medication side effects understandably
- Gave information about managing condition/what to do for problems
- Staff arranged follow-up visit or referral to another agency
- Told what to expect about progress and danger signals to watch for
For more information
Boston University – Project RED http://www.bu.edu/fammed/projectred/index.html
We want to hear about your solutions. 
Download the Solutions template to add your solution to our collection (52 KB).
The NSW Health Patient and Carer Experience team would like to add your answer to improving patient care to their collection of solutions. Contact ARCHI to find out more.
