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Solutions: Improving Patient and Carer Experience
Access to Care
Waited Too Long for the Scheduled Appointment
Shorter Waits for Upper Limb Clinic
Shorter Waits for Upper Limb Clinic
Patients at the Upper Limb Outpatient Clinic at Flinders Medical Centre (FMC) were seen in order of referral. The demand from new referrals exceeded the capacity creating long waiting lists and delays in patient care.
To address this problem FMC developed a questionaire to survey patients to identify need and appropriate care pathway. Patients are treated in order of need, not referral. This tool is embedded in the triage process. They also employed an additional physiotherapist to support the new pathway.
Resources
Shoulder Assessment Questionnaire (93 KB)
Evidence of Success
- Waiting times reduced
|
Treatment |
Prior |
Current |
| Urgent Surgical treatment |
12 months |
2 months |
| Routine treatment |
12 months |
5 months |
- Non attendance reduced from 25% to approx 10%.
- The Questionaire is being adapted for use in other surgical clinics.
Opportunities for Improvement
Dimensions
Measures
- Waited too long for an appointment
- Waited too long for the scheduled appointment / treatment to commence
More Information
Extended Practice Nurse in Orthopaedics, Flinders Medical Centre
Phone: 08 8204 5511
Orthopaedic Clinic Co-ordinator, Flinders Medical Centre
Phone:08 8204 4787
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