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Patient and Carer Experience
Solutions: Improving Patient and Carer Experience
Access to Care
Length of Time From Arrival to Departure
Length of Time From Arrival to Departure in Outpatient / Emergency Department
It is important for our patients and carers to have access to emergency or outpatient services which they require in a timely manner, with appropriate information, explaining the process of the services and what to expect as they arrive and move through these services.
The solutions below showcase how some health services are working to improve in this area.
Solutions
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Establishment of an Express Community Care Centre - North Coast Area Health Service
Program to reduce variability in wait times for non-urgent ED presentations and increased access to home-based care options.
We want to hear about your solutions. 
Download the Solutions template to add your solution to our collection (52 KB).
The NSW Health Patient and Carer Experience team would like to add your answer to improving patient care to their collection of solutions. Contact ARCHI to find out more.
