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Patient and Carer Experience photo

Access to Help in a Crisis or Emergency

When our patients and their carers seek help for a health crisis or emergency situation, they require a service that will  provide a timely and appropriate medical intervention. Patients and carers are telling us they feel anxious and often afraid during these critical times within our services and it is vital we provide a emergency service with smooth access.

The solutions below showcase how some health services are working to improve in this area

Solutions

The Northern Beaches (NBs) APAC/GP Shared Care model was initiated in 2006/2007 in response to increasing demand on Emergency Departments (EDs) and the growing number of elderly patients, with ambulatory sensitive conditions, being admitted to hospital.

The HOPE Strategy aims to provide older people, their families and carers with immediate access to skilled clinicians and responsive and appropriate care.

Program to provide high quality, appropriate, safe and supportive care for acutely unwell children with the aim of avoiding unnecessary hospitalisation and to provide high levels of parent satisfaction.

The Wagga Wagga Mental Health Emergency Care Support Centre (MHECSC) is an innovative technological solution to address the problem of poor timeliness and access to specialist mental health emergency assessment and support.

We want to hear about your solutions. Word File Download the Solutions template to add your solution to our collection (52 KB).

The NSW Health Patient and Carer Experience team would like to add your answer to improving patient care to their collection of solutions. Contact ARCHI to find out more.

 

 

Date created: 24th Nov 2008 | Date reviewed: 23rd Jan 2009