28 May 2009
This workshop aims to support managers and leaders in NSW by sharing ideas and projects from teams that have successfully improved the experience of patients and carers. The following presentations showcase successful initiatives from Queensland and NSW Health.
Elizabeth Harnett - Service Improvement Coordinator, The Children's Hospital Westmead
Joyce Murphy - Consumer Participation Coordinator, The Children's Hospital Westmead
Janine Bothe - Essentials of Care Coordinator, South Eastern Sydney Illawarra Area Health Service
More on the Essentials of Care program
Lee Holmes - Principal Project Officer, Health Service Performance Improvement Branch, NSW Health
Noelene Rozanc - Co-Design Project Manager, The Children’s Hospital Westmead
Michelle Murphy - Co-Design Project Manager, Wollongong Hospital, South Eastern Sydney Illawarra Area Health Service
Jane Gray - Senior Manager, Health Service Performance Improvement Branch, NSW Health
Cheryl Harkins - Manager Organisational Performance Management, Greater Western Area Health Service
More on 'Speak Up'
Helen Byrnes - Senior Project Manager, New South Wales Health Patient Survey
Sue Hawes - Project Manager ‘Take the Lead’, Nursing and Midwifery Office, NSW Health
Lysanda Hollands - Service Improvement Facilitator, Mater Health Services Brisbane
Patient and Carer Experience Find out more about the NSW Health Patient and Carer Experience program.