Patient and Carer Experience Solutions Workshop
28 May 2009
NSW Health
This workshop aims to support managers and leaders in NSW by sharing ideas and projects from teams that have successfully improved the experience of patients and carers. The following presentations showcase successful initiatives from Queensland and NSW Health.
Presentations
Developing the CHW Action Plan (pdf - 184 kb)
Elizabeth Harnett - Service Improvement Coordinator, The Children's Hospital Westmead
Joyce Murphy - Consumer Participation Coordinator, The Children's Hospital Westmead
Essentials of Care (pdf - 1.1 mb)
Janine Bothe - Essentials of Care Coordinator, South Eastern Sydney Illawarra Area Health Service
More on the Essentials of Care program
Experience Based Co-design Project (pdf - 571 kb)
Lee Holmes - Principal Project Officer, Health Service Performance Improvement Branch, NSW Health
Noelene Rozanc - Co-Design Project Manager, The Children’s Hospital Westmead
Michelle Murphy - Co-Design Project Manager, Wollongong Hospital, South Eastern Sydney Illawarra Area Health Service
Patient and Carer Experience Solutions Forum (pdf - 299 kb
Jane Gray - Senior Manager, Health Service Performance Improvement Branch, NSW Health
Speak Up (pdf - 91 kb)
Cheryl Harkins - Manager Organisational Performance Management, Greater Western Area Health Service
More on 'Speak Up'
StuderGroup Emergency Department Coaching Program (pdf - 117 kb)
Helen Byrnes - Senior Project Manager, New South Wales Health Patient Survey
Take the Lead (pdf - 258 kb)
Sue Hawes - Project Manager ‘Take the Lead’, Nursing and Midwifery Office, NSW Health
'Improving Mater' the Journey so far..... (pdf - 714 kb)
Lysanda Hollands - Service Improvement Facilitator, Mater Health Services Brisbane
More Information
Patient and Carer Experience Find out more about the NSW Health Patient and Carer Experience program.
