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Implementing the OPERA Model of Care

OPERA Model of Care (835KB)		Planning Where are you now?		Preparing Make it happen		Operationalise Make it stick

Governance		Identify Leaders Develop a Process Map Establish a Steering Committee		Develop a Governance Plan Recruit project officer Develop a project management plan. See the SESIAHS Lessons Learnt - Project Management Develop Key Performance Indicators (KPIs)		Monitor and evaluate against the KPIs Provide regular updates and reports

Patient Journey How do patients flow through the hospital		Map Patient Journey		Identify changes that need to happen to improve the patient Journey Document the 'new' patient journey Include the perspective of carers and/or family		Monitor and remap the patient journey

Policies and Protocols		Identify and review current policies and protocols affecting the care of older people Identify gaps and strengths in existing policies, protocols and guidelines Identify eligibility criteria and referral points		Develop policies and protocols Develop the operational structure Develop referral systems Develop agreements with other service providers		Use protocols Have an ongoing review mechanism for all policies and protocols Refine as required See the SESIAHS Lessons Learnt - Risk Management

People Understand who the staff are, how they function and what role they play in the patient journey		Stakeholder analysis Engage GPs, residential aged care facilities, ED clinical, senior management, nursing and allied health care champions Develop a staff profile		Work with community based organisations to develop seamless care processes Develop competencies Develop position descriptions for staff		Implement competency standards Develop a review process

Resources		Survey current resources Identify the resources needed to establish and maintain OPERA View literature that supports the OPERA Model of Care		Deliver required resources Establish a referral system Implement third party agreements		Monitor use of resources and modify as required.

Communication		Develop communication plan		Tell people about OPERA at every opportunity Identify how results will flow back to key stakeholders See the Baxter Awards 2006 where OPERA was a finalist in the Innovation category		Ensure there is a feedback and review process Monitor and evaluate communications

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This page was created on 19th Sep 2006 and was last updated on 3rd Mar 2010