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Home Resources Models of Care Older People GRACE Implementing GRACE

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Implementing GRACE

GRACE Model of CARE (994K)		Planning Where are you now?		Preparing Make it happen		Operationalise Make it stick

Governance		Identify Leaders Establish a Steering Committee Develop a Process Map See how HKHS identified issues and strategies		Develop a Governance Plan Recruit project officer Develop key performance indicators		Monitor and evaluate against KPIs

Patient Journey		Map the Patient Journey		Incorporate findings from patient journey into TO BE process map. GRACE flow chart for Hornsby Ku-ring-gai Hospital		Regular monitoring of patient experience experience via regular patient journey mapping

Policies and Protocols		Identify and review current policies and protocols affecting care of the elderly.		Develop policies and protocols relating to the care of patients.		Use Protocols

People Understand who the staff are, how they function and what role they play in the patient journey		Stakeholder analysis Engage stakeholders such as GPs RACF Directors of Nursing, ward and ED clinical staff, senior management and other champions.		Identify team members and their new roles and responsibilities. Develop competencies and an education program for the team and other staff who will work closely with GRACE. Develop partnerships with key stakeholders.		Develop a review process

Resources		Survey current resources Identify resources needed to establish and maintain GRACE HKHS GRACE resource templates		Deliver required resources		Monitor resource use

Communication		Develop communication plan		Execute communication plan Identify how results will flow back to the project		Feedback and review process

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Date created: 17th Oct 2006 | Date reviewed: 25th May 2007