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Implementing Assertive Patient Flow Model of Care

Assertive Patient Flow Model of Care  (2.3M)		Planning Where are you now?		Preparing Make it happen		Operationalise Make it stick
Governance		Identify Leaders Develop a Process Map Establish a Steering Committee		Develop a Governance Plan Develop service level agreements with community based services (if appropriate) Establish and mobilise team Develop Key Performance Indicators (KPIs)		Monitor and evaluate progress Monitor against KPIs Provide regular reports and updates to senior management.
Patient Journey How do patients flow through the hospital		Map Patient Journey Include all stakeholders across the continuum of care.		Identify changes that need to happen to improve the patient journey Document the 'new' patient journeys Include the perspective of carers and/or family members		Regularly monitor and map patient experiences
Policies and Protocols		Identify and review current policies and protocols affecting patient flow		Develop policies and protocols		Implement and monitor compliance with new protocols
People Understand who the staff are, how they function and what role they play in the patient journey		Stakeholder Analysis Medical Engagement - Engage physicians, GP's, acute inpatient and community based team Develop staff profile		Develop position descriptions for key staff Develop competencies and an educational program for key staff.		Develop a review process Mentor staff to sustain implementation and achieve best practice.
Resources		Survey current resources Identify resources needed to establish and maintain Assertive Patient Flow		Deliver required resources		Monitor resource use When your project is not performing - If necessary, reallocate resources to maintain sustainability
Communication		Develop communication plan		Execute communication plan Identify how results will flow between all stakeholders		Feedback and review process