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Implementing the Referral and Information Centre Model of Care

RIC Model of Care (912K)		Planning Where are you now?		Preparing Make it happen		Operationalise Make it stick
Governance		Identify Leaders Develop a Process Map Establish a Steering Committee Develop a timeline Develop an evaluation framework		Develop a Governance Plan Establish clinical reference groups Recruit a project officer Develop Key Performance Indicators (KPIs) See SESIAHS Lesson Summary Management		Monitor and evaluate against the KPIs
Patient Journey How do patients flow through the hospital		Map the Patient Journey including carer and/or family perspective		Describe the ideal patient journey using the RIC		Regularly monitor and remap the patient experiences. Include the experiences of carers and/or families.
Policies and Protocols		Identify policies, protocols and guidelines applicable to the RIC. Clearly identify gaps in existing resources that may limit service implementation. Review and/or develop agreements with GPs, other clinicians, health care and community organisations. Review Literature used to develop RIC Model of Care		Develop policies, protocols and guidelines Establish clear referral processes. Identify the care pathways that will be used. Seek endorsement via the clinical reference groups for the referral pathways. Identify barriers and potential resolution strategies.		Go live!  Implement and monitor compliance with all policies and protocols Refine the protocols and processes as required.
People Understand who the staff are, how they function and what role they play in the patient journey		Stakeholder analysis Develop staff profile Identify existing teams to build capacity Learn and understand role of all team members.		Develop competencies and position descriptions Engage key stakeholders such as GPs, Community Health Care service managers, NGO providers and consumers. Implement a training and education program for RIC staff See the SESIAHS Lessons Summary - Cultural		Develop a review process Mentor staff to sustain implementation and achieve best practice. Celebrate achievements
Resources		Survey Current Resources Understand current systems Define service succinctly and clarify potential overlaps with existing programs.		Deliver required resources Ensure that technological resources are scalable for future expansion Ensure site is physically secure		Monitor resource use If necessary reallocate resources to sustain implementation See SESIAHS Lessons Summary - Performance
Communication		Develop communication plan SESIAHS Lessons Summary - Communication		Implement the communication plan Talk about your project at every opportunity Identify how the results of the communication plan will flow back to the project.		Review and revise communication plan as goals are achieved Celebrate successes!