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NSW Health Advisory Councils Convention
This convention provided an opportunity to improve engagement with clinicians and the community and further develop the role of Health Advisory Councils.
It also provided a forum to consult and plan the implementation of "Caring Together: The Health Action Plan for NSW".
Patient and Carer Experience Solutions Workshop
This workshop aims to support managers and leaders in NSW by sharing ideas and projects from teams that have successfully improved the experience of patients and carers. The following presentations showcase successful initiatives from Queensland and NSW Health.
Information for Patients in the Emergency Department
NSW Health has developed resources aimed at helping patients understand the Emergency Department.
There is a brochure called "Welcome to the Emergency Department" and a poster describing the staff roles in the ED.
2nd Annual Chronic Care for Aboriginal People Development State Forum Program
Across the state, the Chronic Care for Aboriginal People program team has been working on the state-wide solutions together with staff at an Area level. The presentations describe the progress of the NSW state initiatives, as well as other Aboriginal chronic care programs.
Speak Up
The Joint Commission has developed the Speak Up initiative, which encourages patients to take a more active role in their care:
Speak up, Pay attention, Educate, Ask, Know, Use, Participate
Project RED (Re-Engineered Discharge)
The Project RED (Re-Engineered Discharge) program run at the Boston University Medical Center focuses on:
- patient-centred education
- discharge planning
- post-discharge reinforcement
The program recreates the discharge process to improve the process and post-discharge care.
Practical Steps to Improving Emergency Department Signage
Emergency Departments (EDs) are frequently the main point of access to hospital for many patients. All ED signage should be prominent, concise and give clear easily identified guidance to everyone using the ED.
Mental Health Clinical Services Redesign Workshop
The workshop focused on sharing the key learnings, tools and resources that have contributed to understanding challenges facing the mental health care system in NSW and address those challenges through appropriate, effective initiatives within the Emergency Departments, Inpatient and Community settings.
The Medical Assessment Unit Workshop April 2009
The Medical Assessment Unit (MAU) workshop focused on Medical, Nursing, Allied Health & Patient Flow issues and future directions of MAUs in NSW.
