Collecting Patient Registration Information Training Program
The capacity to report on issues such as health status, service use and access to services for Aboriginal people is totally reliant on one factor - the ability to accurately identify Aboriginal clients.
The Collecting Patient Registration Information Training Program was developed in 2002 by the NSW Department of Health as a tool to enable staff to identify the importance of collecting accurate and complete information, raise awareness of data items that may be difficult to collect and review some strategies that may be used when dealing with difficult situations.
One of its primary objectives is to assist Health staff to confidently ask all questions required at patient registration and understand the importance of obtaining information on Aboriginal status.
The 
Collecting Patient Registration Information Training Program includes:
- the facilitator’s notes and overheads
- the video “Fact Finding for Better Health" that accompanies the training package
To view the video, click the following links to either open or save the files.
Part 1 | Part 2 | Part 3 | Part 4 | Part 5 | Part 6Windows Media Player and Internet Explorer recommended.
The Chronic Care for Aboriginal People Program is currently supporting the NSW Health Area Health Services and Justice Health to capture Aboriginal and Torres Strait Islander client information and to ensure they are referred to appropriate services. This video and the training package have been made available to support NSW Health staff with this initiative.
Enquires can be directed to the Chronic Care for Aboriginal People program, Health Services Improvement Branch on 02 9391 9870.
