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Home  »  E-Library  »  Patient and Carer Experience  »  Solutions: Improving Patient and Carer Experience  »  Involvement of Family and Friends  »  Family and Friends Made to Feel Welcomed  »  Parent and Carer Resource Centre

Parent and Carer Resource Centre - A Practical Approach to Caring for Carers

The Children's Hospital at Westmead

Abstract

It is estimated that 25% of Australian carers are parents caring for children with a chronic illness or disability. To support this group The Children's Hospital at Westmead (CHW) has developed a comprehensive Carer Support Program (CSP).  A key component of the CSP was the development of a Parent and Carer Resource Centre (the Centre), aimed at providing information, support and 'time out' for parents/carers. 

After initial success and much positive feedback the Centre struggled to fully realise its potential and was somewhat underutilised. A concerted expansion of services since then has resulted in a significant improvement in the quality of the services provided through the Centre and increased patronage by parents and carers from a wide range of backgrounds.

This project was entered in the 2007 NSW Health Awards, Better Experiences for People using Health Services category.

The full entry document can be downloaded in the formats listed below:

Download the Presentation (PDF File pdf - 387 KB) from the 2007 NSW Health Expo

Contact


Project Officer, Service Improvement Unit
The Children's Hospital at Westmead
Phone: 02 9845 3297

 
 
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