Assertive Patient Flow Mental Health Model of Care
The Assertive Patient Flow Model of Care takes an Area Health Service wide approach to bed management, rather than focusing on a single facility. This model will help Area Health Services to make timely decisions and optimise the use of acute beds. It will help staff to better manage the entire journey for patients using the range of services available across the continuum of care to ensure safe, high quality care. The model encompasses and joins a range of different initiatives, at an Area level including:
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| Clare is young, smart and knows a lot about her condition and the health system. Clare has both a case manager and a GP. | When she becomes unwell Clare always goes to her GP and/or her case manager. She also uses the ED. However the last two times Clare has gone to the ED, she has found that it has been a better process. | Clare now finds that the staff treat her with respect and that she doesn’t wait long to be seen by the triage nurse or registrar. | Clare had a meeting with the Dr and Nurse from the hospital, as well as her family and case manager to plan for her discharge. | Clare’s receives much more information about her condition and treatment. |
View the Mental Health: Assertive Patient Flow Model of Care 
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Implementing Assertive Patient Flow
Guidelines, Tools and Hints to help implement the Assertive Patient Flow Mental Health Model of Care.
Contact - to find out more about the Assertive Patient Flow Mental Health Model of Care
Area Performance Manager, Project Director Statewide Redesign Program
Health Service Performance Improvement Branch, NSW Health
Phone: 02 9391 9538, Mob: 0407 946 438
