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Quality is about improving the standards of health care, developing benchmarks and accreditation, and using performance indicators to measure quality and safety.

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Territory-Wide System for Involving Clinical Pharmacists in Incident Reporting - This project aimed to support pharmacists in the Northern Territory in collecting data on medication-related incidents consistent with the Australian Incident Monitoring System.
(Date published: 31-May-2002)

Cost Effective Validation of Sterilising Processing Equipment - A validation system that provides a cost effective comprehensive evidence of compliance of product and process by the validation and revalidation, performance monitoring, maintenance of sterilising equipment and Quality Management requirements of AS 4187.
(Date published: 28-Oct-2008)

Improving Performance in Healthcare - The Value of Patient Complaints - Conference on using complaints as a mechanism to improve quality, safety and efficiency in healthcare and/or to enhance health professional and patient satisfaction.
(Date published: 26-May-2005)

Enhancing Treatment of Pressure Ulcers - This project was undertaken to review the efficacy of recently developed clinical practice guidelines for pressure care within Sir Charles Gairdner Hospital and to review the effectiveness of the interventions provided.
(Date published: 22-Mar-2006)

Consumer Participation in Quality Improvement & Health Service Accreditation: A Case Study for Board Members, Managers and Quality Coordinators. - This resource documents the journey of the Upper Murray Health & Community Services in their wish to understand the genuine needs of their community and to develop their corporate and service plan to directly link to identified needs.
(Date published: 22-Mar-2006)

Using Video to Educate Patients about Pain Relief Medications - This project developed a patient information video to empower patients to safely manage post-operative analgesia.
(Date published: 21-Feb-2006)

Using Video to Help Patients Move Safely in Hospital - This project produced patient education videos with the aim of improving patient understanding of safe handling methods.
(Date published: 21-Feb-2006)

Using Performance Indicators to Assess Quality and Safety - This project reported on a set of performance indicators covering budget, activity, staff management and clinical practice.
(Date published: 21-Feb-2006)

Using Routinely Collected Data to Monitor Adverse Events - This project was undertaken to assess the usefulness of routinely collected ICD-coded morbidity data in monitoring adverse events causing patient harm.
(Date published: 21-Feb-2006)

UK Initiatives Target Hospital Doctors' Clinical Handover Skills - The trend away from on-call rostering of hospital doctors towards shift working will require major changes in doctors’ approaches to clinical handover
(Date published: 20-Feb-2006)

Statistical Thinking and Methods Program improves performance - Northern Sydney and Central Coast Health in NSW has addressed the issue of using better statistical thinking by developing a program that improves the confidence and skills of clinicians and managers in data management.
(Date published: 18-May-2005)

Move to Improve - Implementation of a falls prevention and exercise promotion program for patients with neurological conditions.
(Date published: 15-Aug-2008)

Professor John Ovretveit Praises Australian Efforts in Quality and Safety Improvement -
(Date published: 13-Feb-2006)

Change Achievement Success Indicator (CASI) - This assessment method checklist helps to assess to what extent an organisation has taken the necessary actions to carry out a change successfully. It is based on a review of research into different types of organisational change with a focus on health care [0vretveit (2003)].
(Date published: 12-Sep-2006)

Practical Guide to Working with the Media - The final guide is written from a clinical user perspective, and draws on actual lessons learned, including a range of situations.
(Date published: 11-Oct-2006)

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