A Single Access Service to the Community Health Network
Hunter New England Area Health Service
This project was entered in the 2007 NSW Health Awards, Primary Health and Continuing Care in the Community category.
Contact: Tonia Easton
Abstract
The Referral and Information Centre (RIC) has been developed to enhance existing services by improving and integrating access to community health services in the Greater Newcastle Cluster (GNC) by establishing a single entry point. This solution is designed to assist clients to navigate the complex health service by using specifically trained clinical staff and sophisticated technology to streamline the referral system and diminish duplication. By listening to the client story, RIC staff are able to take referrals for one or more of the services managed by GNC or refer them to more appropriate HNE Health, other Government, non-Government or private services. The RIC has been recognised as a best practice “Model of Care” by NSW Health and has hosted many visitors and assisted other services looking to establish a single entry point.
The full entry document can be downloaded in the formats listed below:
A single access service to the community health network (372KB)
A single access service to the community health network (68KB)
Download the Presentation (202K) from the 2007 NSW Health Expo
